REWARDS POLICY

Points & Rewards Policy

Effective 16 August 2026

Points have no cash value.Points cannot be withdrawn, exchanged for money, sold, transferred between members, used outside Bonus Vault, or treated as a bank or stored-value balance.

How points are awarded

Points are added when a member redeems a valid campaign claim link. Each claim is subject to the campaign’s eligibility and redemption rules. An eligible referred signup awards 2 points to the referring member. A suspicious signup may be held for review; rejected, duplicate, self-referred, automated, or manipulated registrations earn no referral points.

Balances and corrections

Your account page shows your current balance and transaction history. The administrator may make a manual adjustment only with a recorded reason. Incorrect, duplicated, fraudulent, refunded, reversed, or otherwise ineligible awards may be removed. A balance cannot be reduced below zero.

Using points

Points may be spent only on currently available rewards. The displayed point cost is deducted after you confirm the claim. The reward’s claim instructions are then stored in your claim history. Points used for a completed digital reward claim are normally not restored unless the administrator determines that the claim could not be fulfilled.

Availability and expiry

Rewards may be added, edited, featured, hidden, or removed. Points do not currently have an automatic scheduled expiry date. If an expiry policy is introduced, it should be announced in advance and this page’s effective date will be updated.

No financial value

Points do not earn interest, are not protected deposits, and do not represent ownership or a promise to pay money. Any tax or reporting obligation arising from a reward is the member’s responsibility where applicable.

Questions

For questions about a balance or reward, contact the store administrator using the support details through which you were invited or registered.