Frequently asked questions

Bonus Vault is a choose-your-own-bonus programme. Instead of receiving the same bundle as everyone else, you collect points and exchange them for rewards that are useful to you.

Yes, creating a Bonus Vault account is free. Some ways of earning points are also free, such as eligible referrals or newsletter offers. Other opportunities may involve buying a product; these are clearly labelled before you follow the link.

You may receive points through campaign claim links, qualifying newsletter or purchase offers, and eligible friend referrals. Visit Earn Points to see the opportunities currently available.

Use the special claim link you receive and sign in, or create an account if needed. Once the claim is accepted, the advertised points are added to your balance.

Absolutely. You do not have to spend points as soon as you earn them. You can keep building your balance and save towards a higher-value or flagship product in the store.

Points do not currently have an automatic scheduled expiry date. If that policy changes, it will be announced and the Points & Rewards Policy will be updated.

No. Points are promotional units used only inside Bonus Vault. They cannot be withdrawn, sold, transferred, or exchanged for money.

Sign in, choose an available reward, and confirm the point cost. The points are deducted and the reward’s claim instructions are saved in your account history for you to view again.

Members receive a personal sharing link. When an eligible friend creates a genuine account through it, the referring member can receive 2 points. Self-referrals, duplicate accounts, and automated or manipulated registrations are not eligible.

Automated checks flag patterns that can indicate duplicate or manipulated signups. A flagged member can continue signing in and earning points, but cannot spend them until an administrator reviews and clears the account.

Yes. Purchase opportunities may use affiliate links, which means the operator may receive a commission without increasing the price you pay. These offers are clearly identified on the Earn Points page.

Contact the store administrator using the details through which you were invited or registered. The administrator can create a private, time-limited password reset link for your account.